New telephony system has been delayed and 'going live' from 8th January 2024
A new telephony system – Patient Line (will replace the current system on the 8th January 2024.
The new technology is set to improve patient access and experience by making it easier for patients to get through to a GP.
The new system offers multiple phone lines and call-back functionality, helping to better manage demand.
Patient Line is integrated with EMIS, our clinical system.
There is no change to the surgery’s phone number 01704 575133
Patient Line - Daisy Communications (daisycomms.co.uk)
Please bear with us, we are learning the new phone systems as fast as we can!
Patient Line.
Combining Daisy Communications' scale and resource with over two decades of experience from Premier Patient Line (part of Premier Choice Group) has produced a powerhouse of dedicated healthcare services; Patient Line. Our Centre of Excellence for Health brings our customers a hand-picked collection of strategic telecoms solutions, enabling practices across the UK to improve efficiency and deliver a smooth patient experience. Our packages are designed to meet specific surgery needs so you can continue prioritising excellent care, manage more (and miss less) appointments and even help patients help themselves with self-service call features.
