Upcoming changes to the NHS app
There are upcoming changes to the NHS app that may affect users with older mobile phones.
Please check if your friends and relatives' phones meet the minimum Android or iOS version requirements. If their phones can be upgraded, assist them in doing so to ensure continued access to the updated app. If their phones cannot be upgraded, they can still access NHS App services through their NHS Account via a web browser.
Native NHS app – minimum version uplift
Upcoming changes to the minimum OS versions for iPhone (iOS) and Android phones required to access the NHS App.
The NHS App was redesigned last year and is now a native app (designed specifically for Android or iOS), allowing better management of its information architecture.
We are transitioning users from the old application to the new native versions.
This change will take effect on 3rd February 2025.
This will only affect people who cannot update their device to the minimum supported version of Android or iOS.
The following versions of iOS and Android operation systems will be affected:
- iOS 12, 13 & 14 (iOS 13 &14 can be updated to iOS15)
- Android 6
- Android 7
The NHS App minimum supported versions are:
- Android version 8 or above, on a device with a front-facing camera
- Apple iOS version 15 or above, on a device with a front-facing camera.
Google has a guide on how to check and update your Android version.
Apple has a guide on how to update your iOS on iPhone.
Consequently, a small number of users will need to access their NHS App services via their NHS Account using a web browser. Use this link and watch these walk-through videos to learn how to Watch the video to find out how using this link.