Repeat Prescriptions

Last Updated: Wednesday, 04 October 2023

If you have access to the internet and are comfortable using it then the easiest and safest way for you to order your repeat medication is via your NHS account.

You can access this on a PC or via the NHS app on a tablet or mobile device.

Your usual medications are listed and you simply have to click the ones you need to order.

It also helps keep the amount of time it takes to rekey information into the system when we receive your request.

Other ways of ordering your medication

If you prefer to order using a paper form you can bring either of the following to the surgery post it in the box inside the front door or through the letter box if the surgery is closed.

• The prescription slip from your last medication order. This will have been given to you by the pharmacy and will have your medications and dosages on it.
• If you don't have the prescription slip you can type or write your request on a plain piece of paper

We can also take medication requests via fax: 01704 385044

Collecting your prescription

We require at least two working days to get a prescription safely processed and approved. Below is an easy reference grid that shows you when you can expect to be able to collect your prescription.

If you use the Electronic Prescription service (EPS) we can transmit your prescription to your nominated pharmacy so that you don't have to come to the surgery in person.

Request received before	Prescription available after
14:00 Monday	14:00 Wednesday
14:00 Tuesday	14:00 Thursday
14:00 Wednesday	15:30 Friday
14:00 Thursday	15:30 Monday
14:00 Friday	15:30 Tuesday

 

Please note:                                                                                  

If your request is for Warfarin, remember to include your INR reading and the date it was taken with your request as we cannot process your prescription without it.

Contraceptive pill and HRT can only be issued during an appointment with one of our nurses or health care assistants as there are some routine health checks which must be completed each time these items are prescribed to make sure they are still suitable for you.

Ask your pharmacy if they operate an SMS notification system to let you know when your medicines are ready to collect.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• On the app or website where you order repeat prescriptions
• At your GP practice
• At any pharmacy that accepts repeat prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

If you would like to speak to someone at the GP surgery about your prescription its best to call us after 10am when the phone lines are likely to be less busy.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, they can offer advice on minor illnesses such as:

• Coughs
• Colds
• Sore throats
• Tummy trouble
• Aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.