Missed appointments - GP & Nursing Team

The surgery is aiming to reduce the number of DNA appointments and we have an active policy on managing this.

When we mean DNA, we mean – Failure to attend an appointment is commonly referred to as “Did Not Attend”, “Was not brought”, or DNA. For the purpose of this policy, the acronym DNA will be used.

As well as being costly in financial terms, patients who fail to attend their agreed medical appointments often create excessive waiting times for other patients.

In July 2023 we identified that:

38 GP appointments were missed

42 Nursing team appointments were missed.

It is so important that if you are unable to attend your appointment, you contact the surgery, so as to provide appointments to those that need it.